Last updated: 15 August 2026

Ahh Bakes (“we”, “us”, “our”) is committed to protecting your privacy. This policy explains what personal information we collect through ahhbakes.co.nz, how we use it, and your rights under the New Zealand Privacy Act 2020.

Information we collect

When you browse our site, create an account, or place an order, we may collect:

  • Contact details — name, email address, phone number, delivery and billing address
  • Account information — username, password, and order history, if you create a customer account
  • Order details — items purchased, order value, and any special requests (e.g. allergy or dietary notes)
  • Payment information — payment is processed by our payment gateway; we do not store your full card details on our own systems
  • Website usage data — pages visited, time on site, and general location, collected automatically via Google Analytics (see Cookies & analytics below)

We only collect what we need to take, deliver, and manage your order, run your account, and improve the site.

How we use your information

We use your personal information to:

  • Process, pack, and deliver your orders
  • Create and manage your customer account
  • Respond to enquiries or customer service requests
  • Send order-related communications (e.g. confirmations, delivery updates)
  • Understand how visitors use our website, so we can improve it
  • Meet our legal and accounting obligations

We will not use your information for anything beyond these purposes without asking you first.

Cookies & analytics

Our site uses Google Analytics, which places cookies on your device to help us understand how visitors use ahhbakes.co.nz (e.g. which pages are popular, how people found the site). This data is aggregated and does not directly identify you. You can opt out of Google Analytics tracking using the Google Analytics Opt-out Browser Add-on, or by adjusting your browser’s cookie settings.

Our site is built on Joomla with VirtueMart, which may also use cookies necessary for the shopping cart, checkout, and keeping you logged into your account to function properly.

Who we share your information with

We may share your information with trusted third parties who help us run the business, including:

  • Payment processors, to securely process your payment
  • Couriers/delivery providers, to deliver your order
  • Website hosting and IT service providers, who store and maintain the site and its data
  • Google Analytics, for website usage statistics

We do not sell your personal information to third parties.

Some of these providers may store or process data outside New Zealand (for example, on overseas cloud servers). Where this happens, we take reasonable steps to ensure your information is protected to a standard comparable to the Privacy Act 2020.

How we protect your information

We take reasonable steps to keep your personal information secure, including restricting access to authorised people only and using secure, reputable third-party providers for payments and hosting. However, no method of storage or transmission over the internet is 100% secure.

How long we keep your information

We keep your personal information only for as long as needed to fulfil the purposes above, or as required by law (for example, for tax and accounting records).

Your rights

Under the Privacy Act 2020, you have the right to:

  • Ask what personal information we hold about you
  • Ask us to correct any information that is wrong or out of date
  • Ask us to delete your account or personal information, subject to any legal obligations we have to keep certain records

To make a request, contact us using the details below.

Complaints

If you have a concern about how we’ve handled your personal information, please contact us first so we can try to resolve it. If you’re not satisfied with our response, you can contact the Office of the Privacy Commissioner:

Changes to this policy

We may update this privacy policy from time to time, for example if we change how we collect or use information. Any changes will be posted on this page.

Contact us

If you have any questions about this privacy policy or your personal information, please contact us at:

Ahh Bakes
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
Website: ahhbakes.co.nz